Jess© Resilience-Building
Jess© is a resilience-building and well-being programme developed for individuals, leaders, and organisations. Grounded in coaching psychology and strengths-based practice, Jess ©has been delivered across Ireland, the UK, Europe, Australia, Africa, and the USA.
Books available to buy here
The PACT© — How Trust is Really Built: Foyles UK · Bookshop.org US · Amazon US · Walmart US
Jess© — How Resilience is Really Built: Amazon UK · Hatchards UK · Bookshop.org US · Amazon US · Booktopia Australia
Jess© 2.0 — How Resilience in Teams and Organisations is Really Built:Amazon UK · Foyles UK · Bookshop.org US · Walmart US
Introducing The PACT©
Trust is not a foundation. It is a response - and it grows when behaviour is consistently trustworthy.
The PACT© is a behaviourally grounded framework built on four dimensions of trust-building: Predictability, Ability, Care, and Transparency. Developed from decades of research and practice, it gives leaders, coaches, and L&D professionals something evidenced-based and specific to work with.
Released 31 July 2026 · Hardback £24.99 · Paperback £14.99 · eBook £9.99
Publishing 31 August 2026.
The memoir behind the Jess© and PACT© frameworks. Three marriages. Five children. Two cancer diagnoses, three cancers. And the kind of loss that can never be imagined.
Paperback £14.99 · eBook £7.99
“Trust is not a foundation. It is a response.”
Shelley Anne Crawford
Work with Shelley
To discuss The PACT©, Jess© programmes, or speaking engagements - get in touch.